Privacy Policy

Privacy Policy

Effective Date: January 1, 2026

This document explains how PLANET STORE a.s., Company ID 04132416, with its registered office at Štefánikova 25/18, 150 00 Prague 5, Czech Republic ("PLANET STORE", "we", "us", or "our"), processes personal data of users of the Fanlify platform ("Users" or "you").

Personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and applicable privacy laws.

1. Data Controller

The controller of your personal data is:

PLANET STORE a.s.
Company ID: 04132416
Štefánikova 25/18
150 00 Prague 5
Czech Republic

Email: info@planet-store.com

2. Personal Data We Process

We process only the personal data necessary to operate the Fanlify service.

Data Provided During Registration

  • email address

  • first and last name

  • profile photo (if uploaded)

Data Generated While Using the Service

  • IP address

  • technical device information

  • application and operating system information

  • general geographic region

  • activity data within the platform

  • security and operational logs

  • subscription and payment information

Communication Data

  • communication with customer support

  • responses to security notifications

User-Generated Content

  • photos

  • audio files

  • videos

  • comments

  • interactions with creators and other users

3. Purposes and Legal Bases for Processing

Providing the Fanlify Service

Managing user accounts, subscriptions, and content delivery.

Legal basis: Performance of a contract

Security and Fraud Prevention

Protecting the platform, preventing abuse, fraud, and unauthorized access.

Legal basis: Legitimate interest

Service Development and Improvement

Analyzing service usage, diagnosing technical issues, and improving platform functionality.

Legal basis: Legitimate interest

Marketing

Sending newsletters, content recommendations, and promotional communications.

Legal basis: Consent, or legitimate interest where permitted by applicable law.

Compliance with Legal Obligations

Accounting, tax compliance, and other legal requirements.

Legal basis: Compliance with a legal obligation

4. Who Has Access to Personal Data

Personal data may be accessed only by service providers necessary for operating the platform, including:

  • cloud and IT infrastructure providers

  • payment service providers

  • analytics and marketing service providers

  • communication service providers

  • legal, accounting, and audit service providers

All processors are contractually bound to maintain confidentiality and protect personal data.

5. Google Services

Fanlify uses Google services, including Google Analytics, Google Ads, Firebase, and other Google technologies for analytics, app performance measurement, security, fraud prevention, and marketing campaign evaluation.

Where required, certain personal data may be processed by Google based on your consent and in accordance with Google's privacy and data processing commitments.

More information about how Google uses and protects data is available here:

https://business.safety.google/privacy/

6. Cookies and Similar Technologies

Our websites use essential, analytical, preference, and marketing cookies.

Our mobile applications may use similar technologies for analytics, security, and advertising purposes.

You can manage your preferences through the cookie banner on our website or through consent settings within the application.

Disabling certain technologies may affect the functionality of some parts of the service.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy.

Typically:

  • for the duration of your user account

  • up to 2 years after account deletion for the protection of legal claims

  • 5 to 10 years for accounting and tax records where required by law

After the applicable retention period expires, data is securely deleted or anonymized.

8. Your Rights

You have the right to:

  • access your personal data

  • request correction of inaccurate data

  • request deletion of personal data

  • request restriction of processing

  • object to processing

  • withdraw consent

  • exercise your right to data portability

  • lodge a complaint with a supervisory authority

We respond to requests without undue delay and no later than 30 days after receipt.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data.

These measures include:

  • encryption

  • access authentication

  • security monitoring

  • regular system reviews and updates

Access to personal data is limited to authorized personnel and service providers who require it for their duties.

10. International Data Transfers

Some services used by Fanlify may process personal data outside the European Economic Area.

In such cases, we ensure an adequate level of protection through Standard Contractual Clauses or other safeguards required by GDPR.

11. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@planet-store.com

Postal address:

PLANET STORE a.s.
Štefánikova 25/18
150 00 Prague 5
Czech Republic

12. Complaints

If you believe that your rights relating to personal data processing have been violated, you have the right to lodge a complaint with the competent supervisory authority.

For users in the Czech Republic, the supervisory authority is:

https://www.uoou.cz

However, we encourage you to contact us first so that we can resolve any concerns as quickly as possible.